The Minister, Chairman of the Government Office calls for use of the National Public Service Portal

Increasing the use of public services on the National Public Service Portal (NPSC) will make efficient use of the e-government information system, meeting essential needs in production and business, limiting the risk of COVID-19 infection.

Minister, Chairman of the Government Office Mai Tien Dung. Photo: VGP

On 3 April 2020, the Minister and Chairman of the Government Office Mai Tien Dung sent an open letter to individuals, organizations and the business community on the use of the NPSC to serve the essential needs of people and businesses in the context of the COVID-19.

From 9 December 2019, there have been over 104,000 accounts registered on the portal; 27.7 million visits; over 4.3 million turns of record synchronization to serve people and businesses lookinf up results of administrative procedures. In particular, over 23,000 records have been successfully processed on the portal.

From 08 public service groups at the time of opening, the NPSC has now provided 228 level-3 and 4 online public services.

For EVN, as soon as the NPSC is opened (address: https://dichvucong.gov.vn., EVN has been permitted to integrate and provide 3 services (out of 8 services on the Portal).

On 24 December 2019, EVN completed connecting 12/12 level-4 electricity services to the NPSC. EVN is the first State-owned enterprise to complete the integration and provision of all power services at level 4 on the Portal.

With electricity services, when making transactions through the NPSC, all documents and procedures of customers will be simplified and made convenient. Some documents such as: Power purchase requests, personal identification papers will be replaced with user information that has been authenticated and identified by the NPSC. This will help people and businesses reduce the time in transactions. At the same time, people and businesses can monitor the implementing process, evaluate and reflect on the service provision by the electricity sector.

At the online conference on announcing integrated public services on, summarizing the three months of operation of the portal and launching the Government’s reporting information system; along with a number of ministries, branches and localities, EVN has been praised by the Prime Minister for the good implementation of online services on the NPSC.