Right after the Ministry of Industry and Trade issued Document No. 2698/BCT-DTDL dated 16 April, 2020 on support for electricity tariff and electricity bill reduction for electricity customers affected by COVID-19 epidemic, implementing Vietnam Electricity’s direction, EVNNPC had issued documents guiding and directing its units for implementation.
EVNNPC displayed this support policy on customer care website of EVNNPC and its power companies; displayed at its transaction points and transaction offices of its power companies; communicated on the EVNNPC's Fanpage and press. EVNNPC directed its units to provide detailed information to their customers via SMS, Zalo, etc.
Overall, customers appreciated the support by EVNNPC. For example, Mr. Vu Dinh Thao - Managing Director of Vy Hoang customer (Nam Dinh City, Nam Dinh Province) shared that this tourist accommodation establishment had been guided in detail by Nam Dinh Power Company on implementing procedures to enjoy incentives, so the implementation process is very fast and convenient.