Right after the Ministry of Industry and Trade issued Document No. 2698/BCT-DTDL dated 16 April, 2020 on support for electricity price and electricity bill reduction for electricity customer affected by COVID-19 epidemic, implementing Vietnam Electricity’s direction, EVNNPC has issued documents guiding and directing the units for this implemention process.
EVNNPC has issued this support policy on customer care website of EVNNPC and power companies; issued at transaction points and transaction offices of power companies; communicated on the EVNNPC's Fanpage and press. EVNNPC directs the units to provide detailed information to customers via SMS, Zalo, ...
Overall, customers appreciate the support from EVNNPC. For example, Mr. Vu Dinh Thao - Managing Director of Vy Hoang customer (Nam Dinh City, Nam Dinh Province) shared that this tourist accommodation establishment has been guided in detail by Nam Dinh Power Company on implementing procedures to enjoy incentives, so the implementation process is very fast and convenient.