In the first 6 months of 2017, power access index of EVNNPC improved significantly. Specifically, 1,102 MV customers were supplied in average within a period of 5.54 days / 7 days (reduce 1.46 days compared to regulations).
In customer services, all criteria to ensure service quality of EVNNPC is guaranteed in time. The switchboard 19006769 has received, coordinated and give feedbacks for 466,066 requests; Units under EVNNPC also sent 90.81 million messages to customers, increasing by 19.52 million messages compared to the same period in 2016.
In addition, 26/27 power companies under EVNNPC have also advertised the customer service center to 100% of customers. Also in the first half of 2017, 28.87% of EVNNPC's customers paid electricity bill through banks and intermediate agencies; In which, payment through banks accounted for 8.01%; Payment through intermediate agencies accounted for 20.86%.