Currently, EVNSPC has more than 8 million customers. The delivery of electricity services in the form of electronic transactions will help simplify procedures, save costs and time for both customers and the power sector. The process of delivering electricity services in the form of electronic transactions is performed by EVNSPC in accordance with legal regulations.
Every customer of EVNSPC can access the website cskh.evnspc.vn to use online electricity services.
When using electricity services in this form, people do not need to go to offices of the power sector but only need a computer or a smartphone device with internet connection. All transaction documents are made in electronic form which will enable customers to comfortably search information or monitor service provision agreements between customers and the power sector.
Customers will sign electronic documents by the mode of receiving OTP codes via phone messages. Confidentiality in transactions has been paid much attention by EVNSPC, only customers have the right to access and use electronic contracts.
The use of electronic mode in providing electricity services is consistent with the trend of digital transformation and IT applications in developing e-commerce; thereby, enhancing the transparency and convenience, as well as diversifying communication methods between customers and the power sector.
EVNSPC currently provides 19 types of online electricity services. People in 21 Southern provinces and cities when accessing the customer care website at https://cskh.evnspc.vn/ or installing the application CSKH EVNSPC on smart mobile devices will have access to accurate, transparent and public information about electricity tariff and other procedures of the power sector.
In addition, the page CSKH EVNSPC on Zalo application allows users to quickly look up information on electricity bills, electricity tariff, periodic and unexpected power cut-off schedules, and promotion and gratitude programs.