This year's Customer Appreciation Month program shall take place in November and December 2024 to express EVN's gratitude towards electricity customers through business activities, customer services, and some social security activities. At the same time, the program will enhance the cohesion and effective practicality with electricity customers and the community by directly supporting and helping people, businesses, and customers in the safe, economical, and efficient use of power.
The program's subjects are electricity customers of EVN, people, businesses, and production and business units. In addition, during the same period, member units within EVN also shall organize the implementation of some specific social security activities depending on the conditions of each unit and the situation in each locality.
Some key activities of Customer Gratitude Month in 2024 include:
- Highly focused on ensuring a safe and stable power supply and improving customer service quality.
- Organizing customer conferences to listen to customer feedback, answer questions, and combine advice on safe, economical, and efficient use of power.
- Expressing gratitude, giving gifts, and thanking industrial production customers and large electricity consumers who have actively participated in coordinating the power company to adjust non-commercial electrical load, shifting production hours to off-peak hours, etc, in 2024, especially in the months of intense heat, causing electricity consumption to spike.
- Implementing new power supply programs, supporting repair, inspecting, maintaining, consulting, and guiding free-of-charge on electrical systems for customers; ensuring safe, economical, and efficient use of power.
- Installing free-of-charge meters, cleaning substations for businesses, and supporting transformer tests for customers.
- Strengthening guidance and propagating to customers on safe, economical, and efficient use of power in daily life and production through channels (Direct conferences, consultation via customer service switchboard, App, web, text messages, coordination with mass organizations, political-social organizations, etc.).
- Commending typical families participating in the energy-saving households program, etc.
- Coordinating with Banks, payment intermediaries, and partners to jointly implement diverse customer care activities through giving gifts, bonus points, and vouchers for preferential services.
In addition to the above customer service gratitude activities implemented by Power Corporations/Power Companies, units within EVN in coordination with Power Corporations shall organize and deploy social security activities during this same period. The implementation of specific activities depends on the conditions of each unit and situation in each locality, typically:
- Visiting and supporting poor households, lonely and helpless elderly people, policy families, and orphans in difficult circumstances. Visiting and expressing gratitude to the Vietnamese Heroic Mothers being cared for by EVN and EVN’s units.
- Repairing and installing new electrical systems for poor households and policy families; Supporting poor households, and policy families by replacing the lights with energy-saving LED lights.
- Closely coordinating with the Provincial Youth Union of some localities to implement the Lighting up the Countryside Roads program in the area.
- Organizing the 10th "EVN Pink Week" humanitarian blood donation program in many provinces and cities, with blood donated by EVN staff and units.
The program "Customer Gratitude Month" has been enthusiastically participated in and continuously implemented by units throughout Vietnam Electricity over the past 10 years.
CONTACT INFO:
Communication Department - Vietnam Electricity;
Address: No.11 Cua Bac Street, Truc Bach Ward, Ba Dinh District - Hanoi;
Email: bantt@evn.com.vn
Tel: 024.66946405/66946413;
Website: www.evn.com.vn
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