Access-to-electricity index reached the top of ASEAN 4 at 2 years ahead of plan
Ms. Nguyen Minh Thao, Head of Research Department of Business Environment and Competitiveness (under the Central Institute for Economic Management - CIEM) said that by the actual assessment of the years, the access-to-electricity index is recognized as a typical indicator of the implementation of business environment reform in Vietnam. This index has increased dramatically from 156/189 countries/economies (2013) to 27/190 countries/economies (2019). The access-to-electricity index of Vietnam in 2019 ranks 4th in ASEAN and is 2 years ahead of the target set by the Government. In 2020 alone, the Doing Business report was not published due to the impact of the COVID-19 pandemic.
Mr. Nguyen Quoc Dung, Head of EVN's Business Department, said that implementing the Government's direction to improve competitiveness, to improve the access-to-electricity index, since 2013, Vietnam Electricity has constantly reformed process, procedures and directions towards reducing documentation procedures, reducing customer service time and implementing “04 factors”: Standardization - Modelization - Simplification - Electronicalization.
EVN has actively applied information technology (IT) in the direction of promoting administrative reform, reducing the number of procedures in access to electricity. Specifically, in Ho Chi Minh City, in 2020, Ho Chi Minh City Power Corporation (EVNHCMC) has applied the GIS map (geographic information system) into the online survey of connection points on the database of the medium voltage grid. For the low-voltage grid, Da Nang Power One-Member Limited Company has applied the In-field Information Program and data from related shared software, and removed the field survey from April 2020.
In addition, EVN is recognized by customers for its safe, stable and continuous power supply. With the strong application of modern technologies such as: repairing electricity without outage, developing remote control centers and unmanned transformer stations, etc., the reliability of power supply is constantly being improved, the power outage time has decreased continuously over the years.
EVN employees introducing online electricity services to customers
Online electricity service "is satisfied with" people
EVN has provided 100% of electrical services electronically from 2019, bringing much convenience to customers, thereby, clearly showing EVN's determination to catch up with the trend of Industry 4.0.
In particular, EVN has integrated and provided 12/12 online electricity services at level 4 - the highest level on the National Public Service Portal (NPSP). Electricity services are always listed in the group of outstanding services of the Portal which are most used by many people, accounting for over 60% of the total requests of ministries, branches and localities made by people and businesses on the Portal (data as of 23 February 2021).
In addition, EVN is also the first unit to transform the electricity bill payment service integrated on the Portal to the payment platform of the Portal according to the design model, right after the platform of NPSP was completed in August 2020. Non-cash electricity payment channels have also been developed and expanded nationwide. By the end of 2020, the percentage of non-cash payments for electricity throughout EVN reached 91.9%.
Over the past time, EVN has constantly diversified its customer care information channels towards openness and transparency. Customers can easily access and learn information about electricity services through websites, applications, social media channels, 24/24h service switchboard of EVN customer care centers.
Currently, EVN is focusing on implementing the theme 2021 "Digital transformation in Vietnam Electricity".