Mr. Vo Quang Lam
Reporter: Could you please tell us how EVN performs its digital transformation?
Mr. Vo Quang Lam: Actually, the digital transformation is very complicated and basically no way has been made available for EVN to follow. Therefore, every business or organization has to find its own way. As for EVN, the one who provides electricity services for 96 million people in Vietnam, this work is even more complicated. However, at EVN, the digital transformation process has been being vigorously carried out with the determination of the leaders of Vietnam Electricity, especially from the Chairman of the Board of Directors and the President and CEO of the Group. At the same time, many new technologies are currently emerging, in line with the requirements of IT application of EVN.
EVN has set two clear objectives. Firstly, digital transformation aims to provide customers with electricity services in a modern, open, transparent, easy and convenient way. Secondly, within EVN, it must help improve the efficiency of production and business, construction investment and corporate governance.
Reporter: Minister of Information and Communications Nguyen Manh Hung said that digital transformation needs to change the most practical things before thinking of bigger ones. What do you think about this?
Mr. Vo Quang Lam: In the process of digital transformation, EVN has chosen the most feasible options, specific and practical tasks, which can be put into practice immediately, to focus on realizing first. Specifically, in the business - customer service, EVN has implemented electronic electricity bills in Ho Chi Minh City since 2012, and simultaneously in 63 provinces and cities across the country since 2013.
EVN is the first organization issuing electronic bills to people nationwide. Since 2004, EVN has developed and applied the Customer Management Information System (CMIS), in order to consistently perform business activities throughout the Group. CMIS has been continuously added with features, so far, this system has been upgraded to version 3.0, which is the technology platform for EVN to provide online electricity services equivalent to public services at level 4 - the highest level. People anywhere, at any time in the territory of Vietnam can ask EVN to deliver electricity services.
As for the corporate governance of the Group, for nearly 20 years, the electronic office system (E-Office) has served the governance of EVN's leaders throughout 100% of the member units in the quickest, accurate, safe and secure manner. At EVN, reports are being circulated via the electronic information system (EVN portal), using BI (Business Intelligence) technology to analyze data, etc. In addition, in the fields of production and business, EVN has deployed 14 other common software applications.
Reporter: What benefits does EVN’s digital transformation bring to customers, sir?
Mr. Vo Quang Lam: The first goal of EVN in the digital transformation journey is to benefit customers. Therefore, I believe that it is electricity customers who will be most clearly aware of the digital transformation process of EVN. The fact proves that the IT tools applied by EVN have put EVN's services in cyberspace, as a result increasing the openness, transparency, shortening the service time of EVN, etc.
Reporter: Which barriers EVN has been and will be overcoming in the digital transformation journey?
Mr. Vo Quang Lam: The biggest barrier is the inconsistent IT skills of employees. Therefore, when it comes to applying any common software across the Group, the software development must meet two objectives: application of the best technology and how the technology is applied in the most convenient and simple way, so that any employee in any position of the power industry can use that software effectively. In addition, EVN and its units should pay attention to training and improving IT skills for employees.
Reporter: In fact, the end users will contribute to determining the effectiveness of IT application. Do you have any messages to send to the Group's employees?
Mr. Vo Quang Lam: Changing technology routines in daily works is not easy. Therefore, I would like to encourage all employees of the Group, in any professional position, to constantly improve their IT skills, ready to learn new IT tools, work with a sense of discipline and the highest accountability.
Reporter: Thank you!
|
Strong digital transformation contributes to the following EVN’s achievements:
- Outstanding Digital Transformation Enterprise Award 2019
- Customer satisfaction score has increased steadily year by year: In 2013: 6.45/10 points; in 2018: 8.1/10 points.
- 74% of businesses say that they are satisfied with the quality of power supply (according to VCCI)
- In 2018, the getting electricity index of Vietnam ranked 27th among 190 countries and economies in the world, in the Top 4 ASEAN (according to the World Bank).
Some digital transformation objectives of EVN in the near future:
- Successfully implementing the Project of research, development and application of Industry 4.0 in the Group's production and business activities.
- In 2019, 100% electricity services are provided in the mode of electronic transactions.
- In 2020: IT application will be considered to personalize customer services.
- Connecting, integrating IT systems and common software of EVN.
- Enhancing the application of modern data analysis tools to support leaders in making corporate governance and management decisions
|