Online electricity services: When technology replaces people

Instead of having to commune many times, spending much time and effort to the power companies, currently 2.5 million customers of the Hanoi City Power Corporation (EVNHANOI) only needs a smart phone or a computer with an Internet connection to get “whatever they want.”.

From paying electricity bills, looking up bills, electricity index, to registering low- voltage, medium-voltage and customer care services, etc.

Just one click of search with the phrase "online electric service" on Google, within 0.28 seconds, it will show 218 million results and EVNHANOI's "online electric service" appears on the first page of Search Results. This result reflects the demand of electricity customers for online services, and also recognizes the efforts made by the power sector to expand channels to serve customers using electricity services at anytime and anywhere and continuously 24/24h.

Customer care Center

On some Facebook groups, forums with a large number of users, posts about online services in the power sector always receive positive interaction and discussions from consumers.

For example, with automatic customer care service using AI Chatbot on Facebook Messenger app, EVNHANOI's customers share the most interesting thing is “being answered immediately to any question and at any time”, helping to satisfy their questions without making a call to the switchboard for guide. Below are many posts and comments sharing experiences, and prompting (tag) other individuals to learn and use: "Try it once, then use it forever", "Services are fast as electricity, a must to use”, etc. Or through the EVNHANOI application on a smart phone using iOS and Android operating systems, customers can track and look up the power consumption amount.

Not only "scoring" on social networks, EVNHANOI's online electricity service is rapidly and popularly accepted and used by the people. Mr. Dinh Manh Hai (Dong Anh, Hanoi) commented: “Online electricity service is extremely convenient for people, especially in the current Covid-19 pandemic context, I just need to sit at home and log onto the website of EVNHANOI to register for installation of a new electricity meter”.

Customer transaction office

Since 2019, Mr. Hai and his family of 4 children have used EVNHANOI's online electricity bill payment services, so when there is a need to install a new electric meter, Mr. Hai actively uses the online service instead of having to go to the power unit for service registration. With the aim of bringing many utilities to power customers, over the past years, implementing the policy of Vietnam Electricity, EVNHANOI has simultaneously deployed a series of online electricity services for its customers. If you don't have to go to the electricity facilities in the locality, you can still easily use electricity services with outstanding advantages. For example, customers only need to access the EVNHANOI customer care website at: htttp://cskh.evnhanoi.com.vn, or National Public Service Portal: http://dichvucong.gov.vn Hanoi City electronic communication Portal: http://hanoi.gov.vn can register for online electricity services: Low-voltage, medium-voltage power supply, capacity change, subject change, extension or termination of power purchase agreement; suspend power use, pay electricity bills, etc.

“Not only improving the quality of electricity service provision, in line with the trend of digital transformation and application of information technology, does EVNHANOI help customers more easily and more conveniently register for electricity services, creating transparency in service delivery. The management and labour productivity of employees have also increased thanks to the application of technology in production and business”- EVNHANOI's leader shared.

EVNHANOI has cooperated with 18 banks and 10 payment intermediaries, e-wallets licensed by the State Bank to facilitate customers to pay electricity bills anytime. For only the method of making non-cash electricity bill payments, EVNHANOI customers can have many options: automatic debit, mobile banking, Internet banking, e-wallet, collection authorization, payment authorization and online payment. online on the electricity website.


  • 01/09/2020 03:34
  • evn.com.vn
  • 241