According to the President and CEO of Vietnam Electricity’s request, EVN’s subsidiaries must promote scientific and technological applications in their business management in 2017. Specifically, advanced equipment and technologies should be employed in order to improve the quality of management and operation, for example repair tools used in live-line working, energized insulator cleaning equipment, ladder trucks, lift trucks; energized construction solutions should be applied in civil construction and repair activities; information technology adoption should be enhanced in electric bill payment collection so that customers can enjoy flexibility and convenience in electric bill payments in terms of time and places.
In 2017, beside recruitment of independent consultants to assess customers’ satisfactions, EVN shall coordinate with Vietnam Chamber of Commerce and Industry (VCCI) and business associations to gather opinions and suggestions from enterprises regarding electricity supply related issues. Persons who are responsible for complaints and claims from the said enterprises regarding electricity supply quality in their service areas will be subject to EVN’s judgment and appropriate handling.
It is also requested by the EVN’s President and CEO that all the managers and employees throughout the Group, especially those working for power corporations, power companies and district power departments should keep further changing their minds and their perceptions on the role of EVN as a Group responsible for supplying electricity services to customers.
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Key business indicators in 2017
- Power sales: 177.59 billion kWh, increasing by 11.4% against the year 2016
- Power loss rate: not higher than 7,57%
- SAIDI: 1,183 minutes; SAIFI: 10.7 times; MAIFI: 2.4 times
- Access-to-electricity duration (proceeding time by power companies): less than 7 days
- Customer satisfaction targets: from 7.85 points and above as for EVNNPC, EVNSPC, EVNCPC and EVNHANOI; from 8.25 and above as for EVNHCMC.
- Executing 14 quantifiable indicators on customer services with outcomes higher than those of the year 2016
- Labor productivity of electric generation and business increasing by 8-10% against the year 2016
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