Modernizing metering system
Con Dao Power Company (Ba Ria - Vung Tau Power Company) manages and sells electricity to nearly 2,500 customers, of which residential customers account for 63.72%, and non-residential customers account for 36.28%.
According to Mr. Nguyen Chi Thuy - Director of Con Dao Power Company, the company is no exception in the strong digital transformation trend of the Power industry. Currently, 100% of customers in Con Dao district are installed with electronic meters to measure and record remotely; 100% of customers use non-cash payments for electricity bills.
EVNSPC staff installing electronic meters for electricity customers
Implementing the digital transformation policy of Vietnam Electricity, EVNSPC promotes the application of new technologies and digital technologies in business and customer service; including promoting investment and installation of electronic meters to automate metering. Previously, EVNSPC planned to invest and equip 80% of electronic meters by the end of 2025; however, by the end of 2024, EVNSPC had achieved a rate of 94.6%, surpassing the plan and striving to achieve a rate of 100% of electronic meters on the grid by the end of 2025.
Mr. Bui Quoc Hoan – EVNSPC Vice President said: "The conversion of mechanical meters to electronic meters is not only a technical improvement but also an important step in the digital transformation of the Power industry in general and EVNSPC in particular. With electronic meters, electricity customers can easily monitor and supervise daily and monthly electricity consumption, ensuring transparency and publicity".
Electricity services in "Scrolling, touching" era
Not only in the city, now, people in remote areas, islands in 21 southern provinces, and cities can also easily access electricity services anytime, anywhere, just using a mobile phone or computer with an internet connection.
With the target of constantly innovating and improving the quality of customer service, EVNSPC builds, develops, and continuously improves an advanced, multi-channel customer care system in the digital environment such as the Customer Service App, 19001006 – 19009000 hotline, email, Zalo Official Account, website, etc.
Electricity services have also been provided on the National Public Service Portal, and Public Service Portals of provinces and cities, ensuring convenience and transparency.
EVNSPC staff introducing and guiding customers to use EVNSPC Customer Service App
EVNSPC has digitized the entire process of supplying electricity services. To date, 100% of online services have reached level 4; 100% of electricity services are transacted electronically; the rate of customers using non-cash payments for electricity bills has reached 99.99%.
In 2024, the average customer power supply time via medium voltage grid (a procedure under the responsibility of the Power sector) is 2.39 days; low-voltage residential customers are 2.61 days, and non-residential customers are 2.71 days.
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Some other results in EVNSPC's business and customer service in 2024:
+ By the end of 2024, EVNSPC has supplied electricity to 100% of communes and 99.9% of households; of which the number of rural households with electricity reached 99.82%.
+ The number of communes meeting Criterion No. 4 on electricity reached 95.97%, of which 941 communes met the criteria on advanced and model electricity.
+ EVNSPC maintains its task of ensuring the management, operation, and stable supply of electricity to the Truong Sa island and DK1 platform.
* The total electricity saving output of EVNSPC reached 2,249 million kWh, equivalent to 2.37% of total commercial electricity output.
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Translator: Hải Yến
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