Representatives of the two corporations handing over to each other the cooperation agreement - Photo: Dinh Hoang.
Both centers will receive, respond and coordinate to handle requests from electricity users of both power corporations about electricity services according to the business process of Vietnam Electricity (EVN).
This cooperation helps improve the efficiency of customer care activities of both corporations, ensuring the customer care call centers work stably and support each other when local call overloads occur.
Deputy Director of EVNSPC Customer Care Center Nguyen Quang Phi said that after a lot of discussions about the cooperation, the two centers have agreed to pilot the cooperation in such services as: power outage notification, electrical safety and power failure report. Thus, electricity customers in 22 Southern provinces and cities can call the numbers: 1900.9000 - 1900.1006 (of the Southern Power Corporation) or 1900.545454 (of Ho Chi Minh City Power Corporation).
The cooperation protocol between the two centers has been concurred, clearly stating specific responsibilities of each party in the processes of receiving, processing and providing information in order to ensure that the response to customers’ requests is complete, accurate and timely when customers contact the call centers.