The Customer Gratitude Month Program 2022 is expected to take place in November and December 2022 with the main activities and events aimed at all power customers through business & customer service activities, directly toward supporting and helping people, businesses and customers to use electricity safely, economically and efficiently. The program’s objective is all power customers and people across the country, which focuses on supporting and helping businesses, production and service businesses in using electricity safely, economically and efficiently. In addition, during the same period, units under EVN are also expected to organize some specific social security activities depending on the conditions of each unit and the situation in each locality.
Some key activities of Customer Gratitude Month 2022 include:
- High focus on ensuring a safe and stable power supply and improving the customer service quality.
- Implementing power system support and test programs for free to ensure safe and effective electricity use; strengthening guidance on safe and economical electricity use for customers who are using electricity for production and business.
- Meter installation and substation cleaning for businesses for free.
- Supporting people and customers in new supplying electricity, repairing and maintaining the electrical system after the meter.
- Strengthening instructions and propaganda to customers about electrical safety in daily life and production.
- Organizing gratitude, giving gifts, thanking industrial customers and large electricity consumers who actively participated in and coordinated load adjustments during some period in 2022, especially in the hot summer.
- Supporting the customer's transformer experiment during the implementation of Customer Gratitude Month.
- Implementing programs and policies to encourage customers to install customer service applications, participate in online payments, online electricity services, switch notifications receiving to Internet channels such as Customer Service App/Email/Zalo, etc.; coordinating with banks, payment intermediaries and partner units to jointly implement customer care activities.
In addition to the above customer service gratitude activities performed by the Power Corporations/Companies, at the same time, EVN's units also expect to coordinate with Power Corporations to implement the following social security activities such as:
- Organizing the program of visiting and supporting poor households, supporting the lonely elderly and policy families
- Repairing and installing new electricity systems for poor households and policy families.
- Working closely with the locality Provincial Youth Union in implementing the program "Light up the countryside" in the area.
- Organizing the 8th "EVN Pink Week" humanitarian blood donation program in many provinces and cities by EVN's employees and units participating in blood donation.
The Customer Gratitude Month program has been enthusiastically participated by units throughout EVN for the past 8 years, even though the implementation context has had unfavorable times. Typically in the past year 2021, despite being greatly affected by the COVID-19 pandemic, EVN and its member units’ staff and employees still made great efforts to carry out many items such as repairing and installing new electrical systems for more than 6,000 poor households, more than 246 hospitals, medical and sanitation facilities; meter installation of and substation cleaning for free for over 3000 businesses; the "Light up the countryside" program with hundreds of kilometers of roads, over 2000 poles and works has been lit, etc.
The organization and implementation of the "Customer Gratitude Month" activities is a practical action towards the 68th traditional day of the Power sector (December 21, 1954 - December 21, 2022). Vietnam Electricity would like to send thanks and gratitude to all power customers, agencies, social organizations, news and press agencies who have accompanied EVN in this process all the time. Vietnam Electricity is looking forward to continuing to receive the support and comments of power customers, social organizations, media agencies on all production and business activities for EVN to continue to further improve, meeting the increasing requirements of society.
CONTACT INFO:
Communication Department - Vietnam Electricity;
Address: No. 11, Cua Bac Street, Truc Bach Ward, Ba Dinh District - Hanoi;
Email: bantt@evn.com.vn Điện thoại: 024.66946405/66946413;
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