Real-life customer experience
The EVN Customer Service application was launched for nationwide trial operation by EVN on June 15, 2026, aiming to build a unified platform to serve customers using electricity services. By July 23, 2026, more than 1 million customers had linked and used the application.
EVN Customer Service application to be tested from June 15, 2026.
Dr. Duong Dinh Giam - Chairman of the Vietnam Consumer Protection Association, commented: “The fact that the application attracted more than 1 million App-installers and connections after only about a month of deployment is clear evidence of customer acceptance and trust. This shows that EVN has developed a digital platform that meets real needs and brings practical value to electricity users.”
This also reflects EVN's continued investment in and enhancement of its digital platforms and service quality, demonstrating its growing commitment to improving the customer experience.
Continue developing and improving the application.
To quickly bring the application closer to customers, power corporations simultaneously implemented numerous communication and usage guidance activities right from the time the application was put into trial operation. Among them, the Northern Power Corporation and the Southern Power Corporation were two units that implemented the application early and actively introduced the EVN Customer Service application to customers in their service areas.
Employees of Phu Tho Power Company introducing EVN Customer Service application to customers.
Currently, the application is in the trial phase, with many features still under research and development. Electricity corporations and the Electricity Telecommunications and Information Technology Company (EVNICT) regularly receive customer feedback to optimize user experience, improve existing functions, and add features that meet real-world needs.
In the future, the application will continue to be upgraded with many new features, including login using VNeID, and will expand digital services to provide an increasingly convenient, user-friendly experience and better meet the needs of electricity customers nationwide.
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The EVN Customer Service application provides a new experience for customers using EVN's electricity services, through the following key features:
(1) Allows customers to link and manage multiple electricity contracts simultaneously with all EVN Power Companies nationwide;
(2) Look up electricity consumption by day, week, and month to monitor and supervise electricity usage/consumption as well as power consumption history;
(3) Set alarm thresholds for power production/consumption based on power (kWh) or percentage increase (%);
(4) Users can pay electricity bills for linked customer accounts, make bill payments on behalf of other customers across EVN's power companies, and access their payment history;
(5) Report power outages, send feedback.
(6) Users can check electricity tariffs, view scheduled power interruptions or load reductions, access guidance on the safe, economical and efficient use of electricity for households, production and business facilities, and offices, receive important notices and recommendations, and stay informed about online scams and fraudulent information…
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Translator: Nguyễn Thị Lan Anh
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