Solid digital platform, smart management

EVNSPC is one of the three leading units of Vietnam Electricity in terms of completion of the Digital Transformation Project for the period 2021-2025, reaching about 95-96% of the targets.

In the field of administration, shared software has been deployed to the level of the Power units (after the merger, they are called regional electricity management teams), effectively exploiting the application. The management and operation system has been upgraded in sync with the ERP (Enterprise Resource Planning System), CMIS (Electricity Customer Management Information System), HRMS (Human Resource Management System), PMIS (Power Source and Grid Technical Management Software System), D-Office (Digital Office), and the BI - Tableau centralized data warehouse to serve real-time decision making.

The technical and safety fields have made many important strides: the equipment database (PMIS) is being standardized with over 20 million data points,  condition-based maintenance (CBM) is being implemented, field monitoring is being conducted with the Digital Workforce App, combining AI and drones in the grid inspection.

EVNSPC staff guiding customers to install customer care App to monitor online and register for electricity services via smartphone devices.

At the same time, EVNSPC has actively improved electricity services towards digitalization and automation. Up to now, 100% of electricity services are provided online at level 4; 71% of customers use services on digital platforms (Web/App/Zalo), and 60% of requests are received and processed automatically through the CMIS 4.0 and EVNHES 2.0 systems (automatic metering software). The Corporation has also upgraded CMIS 4.0, EVNHES 2.0, and served more than 8 million customers through the Customer Service App/Web. Along with the integration of VNeID electronic identification, electronic payment connection, and comprehensive electronic invoices, EVNSPC has improved the user experience, aiming to serve customers faster, more transparently, and more conveniently. EVNSPC has implemented 8 scientific projects, including 3 projects applying artificial intelligence (AI) in equipment monitoring, signal analysis, and failure prediction. The research results have directly supported the management of power system operations, improved power supply reliability, and improved the SAIDI index by 84.4% compared to 2016, while increasing labor productivity and reducing power loss.

The Corporation has boldly applied many advanced technologies in the fields such as: Hotline construction; drone application (unmanned aerial vehicle) in 110kV grid inspection; AI application and sensor technology in partial discharge monitoring, dissolved gas analysis, diagnosing potential transformer failures, and so on. These solutions have contributed to improving system stability, minimizing failures, and modernizing the Southern power grid in the direction of smart, safe, and efficient operation.

3 strategic pillars in the new period

Entering the 2026-2030 period, EVNSPC continues to focus on comprehensive digital transformation and modern infrastructure development, towards the model of "One infrastructure - One database - One smart operating platform"; focusing on three strategic pillars.

Firstly, modernizing digital infrastructure: developing software-defined network infrastructure (SDN), Tier III standard data center, hyper-converged infrastructure (HCI), and cloud computing serving the entire system.

Secondly, exploiting data and AI: forming a unified data warehouse (Data Lakehouse), deploying big data analysis and artificial intelligence in load forecasting, predictive maintenance, optimizing operations, and analyzing customer satisfaction.

Thirdly, information security and smart operations: applying the "Zero Trust" security model, operating the SOC Cyber ​​Security Center integrated with AI, ensuring safety and reliability for the entire digital infrastructure.

EVNSPC staff applying flycam equipment in power grid inspection work

In parallel, the Corporation will continue to expand the application of drones, BIM, AI, and UAVs in construction supervision, digitize 110kV substations, and develop smart grids integrating renewable energy, aiming at the goal of modern, efficient management and greening the power system in the Southern region.

From the foundation built in the period 2021-2025, EVNSPC will continue to promote the application of technology, pioneering efforts in digital transformation, and renovation of Vietnam Electricity.

Translator: Mạnh Hùng