Mr. Ho Duc Thang - Director of Information Center, Commission for Management of State Capital at Enterprises (middle) highly appreciates EVN's digital transformation results
In the period of 2021-2022, EVN and its units will implement digital transformation in 5 areas: internal administration, construction investment, production, customer service business, telecommunications and information technology, with 45 main tasks on technology application, 100 targets need to be achieved.
As of September 2022, the results of EVN's digital transformation task for the period 2021-2022 have reached an average of 85.5% of the total volume.
Mr. Nguyen Xuan Tuan - Head of EVN's Telecommunications and Information Technology Department discussing at the meeting
In which, the field of internal administration reached 98.98% of the total workload, with the implementation of a digital office, digitization of internal processes, online operating reports, building an App to serve employees, deploying electronic payment services throughout EVN. In particular, the group issued 27,000 electronic identification codes for units to send/receive electronic documents on the National Document Interchange Axis.
Construction investment reached 89.8%, with outstanding digital conversion applications such as Electronic construction diary; electronic record application; AI technology in image analysis; application of new technologies in survey and design such as 3D technology, use of UAV flying vehicles, BIM design, etc. Particularly, EVN is one of the pioneers in online bidding, which is highly appreciated by the Ministry of Planning and Investment.
The digital transformation in the manufacturing sector of EVN reached a rate of 76.3%. The Group has completed the management of electrical equipment database; IT application in repair according to RCM, CBM methods; forecasting and management of new energy sources; overall digitization application of coal-fired power plants; AI application in image processing and recognition technology; field technology application; substation digitization, etc.
In particular, business and customer services are the bright spots of EVN in digital transformation. Up to now, this field has reached 97.6% of the total workload, bringing many utilities to electricity users as well as improving the operational efficiency of EVN. Specifically, EVN has provided 100% of level-4 online electricity services and implemented e-contracts; connected and provided electricity services on digital platforms. EVN has also implemented digital experiences for customers and end users to increase customer satisfaction; customer care in the direction of "personalization" to each customer; automated customer care, listening to and understanding customers through information processing.
In the field of telecommunications and information technology, the digital transformation achieved 64.8% of the total volume. EVN has upgraded the transmission capacity system to meet the demand for high-speed and large-capacity data transmission; research and apply digital technology AI, Bigdata, IoT, Blockchain, etc. Especially, the group has built the EVNCONNECT ecosystem, connecting with the following platforms: National Public Service Portal, the e-invoice system of the General Department of Taxation, the National Population Database, the digital platforms of the provinces of Thai Nguyen ID, Hue-S; connecting with banks, e-wallets, Mobile Money, public administration centers and public service portals of provinces and cities.