Mr. Nguyen Quoc Dung
Reporter: The Customer Gratitude Month in 2017 will be organized by EVN with the message "Professional - Friendly". Could you tell us more about the meaning and purpose of this message?
Mr. Nguyen Quoc Dung: This is an important activity, showing the care for community and for electricity customers of Vietnam Electricity. Through this event, hopefully, customers will further stay loyal to and better understand the power industry, thereby creating a trust and consensus of the society toward EVN.
The message "Professional - Friendly" demonstrates the professionalism of EVN and the responsibility of EVN to society, customers and the active contribution of EVN to the community development.
EVN’s objective during the Customer Gratitude Month is to provide the best possible electricity services, reduce power outages, speed up troubleshooting, meet the electricity needs of customers. It can be said that improving service quality is the best way for EVN to gratify customers. Power companies will carry out many community activities as well as other practical gratitude programs.
Reporter: What are the solutions of EVN to implement customer gratitude activities in a practical, intensively and extensively effective manner, sir?
Mr. Nguyen Quoc Dung: In addition to the general program of EVN, power companies can organize their own programs such as gift giving when online registering for electricity, prize drawing for customers paying electricity bills via banks, etc.
In execution of the program Countryside Lighting, Trust Enlightening, which offers free electricity repair and installation for poor households and policy families, etc. power corporations / power companies all coordinate with local authorities to select the right beneficiaries and ensure the effectiveness. 107 power companies have implemented simultaneously the program in 63 provinces and cities, creating a widespread effect in the society. The most outstanding event in the Customer Gratitude Month of 2017 is the 100% Online Electricity Service Announcement Ceremony. This is also an indispensable trend in the digital age, in line with the Government's policy of modernizing public services and building the digital economy.
Reporter: There are opinions that EVN holding customer gratitude activities in just one month is not enough. What is your opinion on this matter?
Mr. Nguyen Quoc Dung: It is necessary to emphasize that the Customer Gratitude Month is organized by EVN as a highlight of the year, activities showing gratitude to customers are carried out by member units in the whole EVN regularly, constantly throughout the year, not just for one month.
The surveys conducted by the Vietnam Chamber of Commerce and Industry (VCCI), surveys by independent consultancy companies all share the same result: customers are increasingly satisfied with EVN’s electricity services. This achievement is accredited to the efforts of EVN in a process, which are recognized by customers, but not just in one month of customer gratitude events.
Reporter: Thank you!