The conference reviewing the work of 2025 and implementing the tasks for 2026 of EVNHANOI was held on the morning of December 30 in Hanoi. Also attending the conference was Mr. Nguyen Manh Quyen, a Member of the Standing Committee of the Hanoi City Party Committee and Vice Chairman of the Hanoi People’s Committee. On the EVN side, there were Chairman of the Board of Directors Dang Hoang An and President and CEO Nguyen Anh Tuan.

Innovating governance, expanding service ecosystem

In 2025, amid surging electricity demand across the Capital and increasingly extreme weather conditions marked by prolonged heatwaves and storms, EVNHANOI operated the power system safely and reliably, meeting electricity requirements for socio-economic development and for major political and social events, including a series of 44 large-scale events held in celebration of the 80th anniversary of National Day.

Delegates attending summary conference

Alongside its core task of supplying electricity, EVNHANOI is gradually expanding its service chain to meet the increasingly diverse electricity needs of customers in Hanoi, in line with urbanization trends and the growing demand for enhanced electricity services. In the initial phase of implementation, more than 2,500 customer service packages were provided, including consultation, electrical system inspections, troubleshooting, new installations and equipment replacements, and maintenance of rooftop solar power systems.

Mr. Nguyen Anh Tuan, President and CEO of EVNHANOI, presenting summary report at conference

EVNHANOI also continues to prioritize digital transformation as a pillar to improve customer service quality. By 2025, the online service system will have recorded over 7.5 million service requests, which will be received and resolved as committed. In particular, by 2025, EVNHANOI will promote the application of smart call center technology across all platforms within the customer care ecosystem. This solution supports customers' continuous electricity needs while providing free consultancy services to customers both directly and online via digital platforms. The application of Smart Call Center technology, together with the Voice Brandname caller identification system, will help customers feel more secure amid the current surge in telephone fraud.

In addition, EVNHANOI has performed well in many other important indicators, such as the power loss rate, which is kept low, estimated at 3.1%; the reliability of power supply continues to improve, the average power outage duration (SAIDI) is low (around 30 minutes), and is gradually approaching the leading group of ASEAN countries.

The Corporation is also a pioneer within Vietnam Electricity (EVN) in signing agreements on load profile shifting with industrial manufacturing customers whose annual electricity consumption exceeds 1 million kWh. Thanks to the shift in electricity usage hours, more than 3,000 customers have signed agreements to participate in the load adjustment program, achieving a power reduction of 205.4 MW and helping to ease system pressure during peak hours.

Faster, More Decisive

Entering 2026 – the year that “paves the way” for the 2026 - 2030 period – EVNHANOI aims to innovate its operational thinking, accelerate the implementation of modernization programs for the Hanoi power grid, and move closer to the target of “becoming the leading power distributor in Vietnam and among the top 3 in ASEAN by 2030”.

In the context of projected continued high load demand, the Corporation identifies its top priority as ensuring safe and stable power supply, while simultaneously improving customer experience standards. Through this, EVNHANOI will continue to build an effective organizational structure and corporate governance; increase labor productivity, and care for the working conditions and lives of its employees.

Party Secretary and Chairman of Board of Directors of EVN, Dang Hoang An, giving directing speech at Conference

Based on the achievements, the Chairman of the Board of Directors of EVN required EVNHANOI to enter a new phase of development with a faster and more decisive mindset: accelerating the progress of key investment projects in the spirit of minimizing implementation time; and simultaneously innovating management and service delivery methods towards modernization, putting customers at the center, towards the target of placing Vietnam’s power sector among the top three in ASEAN by 2030, with EVNHANOI playing a pioneering role.

Some pictures of the awards ceremony at the conference:

Mr. Nguyen Manh Quyen - Member of Standing Committee of City Party Committee, Vice Chairman of Hanoi People's Committee, on behalf of President and Prime Minister, presenting Second Class Labor Medal to Mr. Phung Le Dung - Deputy Secretary of the Party Committee, Vice President of EVNHANOI (right) and Certificate of Merit from Prime Minister to Mr. Nguyen Tuan Anh, Director of Ba Dinh Power Company (left).

Secretary of Party Committee, Chairman of Board of Directors of EVN, Dang Hoang An, presenting awards to outstanding collectives leading emulation cluster who received Emulation Flag from Ministry of Finance.

Deputy Secretary of Party Committee, President and CEO of EVN Nguyen Anh Tuan, presenting emulation flag of Vietnam Electricity to outstanding collectives.

Translator: Thanh Hải