EVN provides 100% electricity services online: What does the community say?
With the "activation" of 100% electricity services online, EVN marks a big progress in its business and customer service. In the margins of this event, evn.com.vn takes a quick note of the opinions of some experts, journalists and customers.
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Economist Nguyen Minh Phong
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Economist Nguyen Minh Phong:
EVN is a typical example of online service delivery
The provision of 100% electricity services online shows that EVN has actively applied information technology in its business activities, meeting the demand for electronic service development as well as for technologization.
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The promotion of technology application by EVN contributes significantly to the increase of getting electricity indicator by 32 levels over the previous year, breaking up to 64th / 190 countries and economies according to the Doing Business of the World Bank. Thereby, the business environment of Vietnam is improved very strongly. This is a remarkable achievement of the power industry.
EVN has also become a typical example for other industries on provision of online services. I hope, together with the power industry, other industries and service sectors will make online services available in the future.
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Mr. Dau Anh Tuan - Head of Legal Department, Vietnam Chamber of Commerce and Industry (VCCI):
EVN has gradually created an image of an active state enterprises
According to the survey of more than 10,000 private enterprises and nearly 1,600 FDI enterprises in 63 provinces and cities that VCCI conducted and published on March 14, 2017, evaluations of EVN were quite encouraging.
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Mr. Dau Anh Tuan
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Specifically, the satisfaction rate for power supply services reached 69%. Among infrastructure services, electricity was only lower than telephone services (77%), much higher than clean water supply service (63%), internet service (57%), quality of roads, bridges (42%), etc.
It can be said objectively that the after – sale service quality of the power sector has been impressively improved over the past few years. The establishment of customer care centers is a very proper step not only to help solve customers’ requests but also to create an information channel helping EVN better understand their customers to better serve them, and this is an online customer service channel.
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Journalist Do Dinh Dung
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Journalist Do Dinh Dung - Deputy Manager of Economy Department, Industry and Trade Newspaper:
The power sector has shifted from infrastructure industry to service industry
This innovation demonstrates the efforts of power sector in executing the Government and Ministry of Industry and Trade's directions on administrative procedure reform, providing the most convenient service to customers throughout the country.
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| Considering that our economy is deeply integrating into the world, the 4.0 industrial revolution has exploded, this event shows that the power sector has caught up with the pace and transformed itself from infrastructure industry to service industry, with focus on serving customers. |
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Mr. Ngo Duc Nguyen - Military Commercial Joint Stock Bank:
Online electricity service is very convenient
EVN has provided stable and safe electricity to meet the energy demand of the bank's management and business activities. We also recognize the enthusiasm, friendliness, professionalism of the power sector’s employees during the working process.
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Mr. Ngo Duc Nguyen
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| I think that the provision of 100% online service by EVN reflects EVN's promptitude with the development of digital economy. I have experienced the online service of changing information of power supply contract and found it really simple and fast. |