During the first nine months of 2025, EVNSPC’s power sales reached more than 64.7 billion kWh. The Corporation ensured a stable and uninterrupted power supply, contributing to economic and social development across Southern provinces.

Regarding customer service, this has always been a key focus area for EVNSPC. With a multi-channel call center system, EVNSPC receives and serves customer requests 24/7 through various platforms such as hotlines, mobile applications, customer care websites, and social media. In the first nine months of 2025, EVNSPC’s Customer Service Center handled 2.5 million incoming calls, an increase of 18% compared to the same period last year. Among them, about 92% of calls were answered within 20 seconds, reflecting EVNSPC’s strong commitment to promptly responding to and serving customer needs.

With a spirit of openness and customer-oriented improvement, the EVNSPC Customer Service Center also proactively conducts outbound calls to survey customer satisfaction and collect feedback. These efforts aim to continuously enhance service quality and better serve households and businesses using electricity.

EVN’s Vice President Ngo Son Hai works with Southern Power Corporation on business and customer service operations. Photo: EVNSPC

In recent years, EVNSPC has invested in developing a modern electricity metering infrastructure. To date, 99.9% of meters on the grid are electronic, and the rate of data collection through the remote metering system has reached nearly 98%. This allows for more effective data utilization, providing customers with online meter readings, enabling them to easily monitor and manage their electricity consumption.

In addition, with a proactive customer care approach, EVNSPC has introduced a notification system to inform customers when their electricity usage exceeds that of the previous month. Visual notifications and recommendations are sent directly to customers through the EVNSPC Customer Care app, EVNSPC Zalo Official Account, and SMS, helping customers stay informed early about their electricity usage, adjust their consumption habits in a timely manner, and move toward energy-saving behavior.

Notably, EVNSPC consistently accompanies customers in promoting efficient and economical electricity use. The Corporation and its units have actively communicated various electricity-saving and load response programs via mass media, social networks, and customer service channels, as well as through electricity-saving contests. As a result, in the first nine months of 2025, EVNSPC saved approximately 1.28 billion kWh, equivalent to 2.46% of its power sales, exceeding the planned target.

During the meeting, EVN’s Vice President Ngo Son Hai requested EVNSPC to further enhance the application of technology, improve the management and provision of electricity index data, and deliver timely usage alerts to customers. He also emphasized the need to coordinate with EVN in developing a unified mobile application and customer service hotline, continuously improving the overall customer experience for electricity users.

Translator: Vân Ly